Eliminate poor customer service and identify employees who have successful customer service skills with Profiles’ Customer Service Profile When customers are pleased with a product or service they may tell one or two others, but when they are dissatisfied, they are much less restrained. Poor customer service causes negative word-of-mouth that your organization wants to avoid, which is why the people you select to interact with customers is so important. Customer service is not a department; it is an important function of every employee. Profiles International offers a valuable assessment tool to help you identify employees with superior customer service skills, as well as coach existing employees to greater success. Profiles’ Customer Service Profile was developed to help select employees and job candidates who will be successful in fulfilling the service needs of your customers. Designed to achieve the best possible job fit, this assessment provides critical information you need to know to improve customer service training and increases awareness of the importance for every employee to “handle with care” when dealing with customers. By utilizing the Customer Service Profile to identify and improve customer service skills, you will energize employees, enhance your organization’s image, impress customers, improve positive word-of-mouth, and increase repeat business. These are powerful mechanisms for growth and success. Client Comments "We recently used the Customer Service Profile as a training tool to help our existing staff better understand their strengths and weaknesses. I found the Survey most helpful in identifying areas where members excel, and in areas where they need additional training." - Aimee Hathaway, Human Resources Manager Dwight Crain has become a significant resource for employees managing our Profiles International, Inc assessment program. Dwight's technical knowledge allows him to effectively answer the many questions we ask of him. He is a patient and congenial trainer and his immediate response and excellent follow-up to our calls and requests for assistance identify his strong commitment to customer service. - Gale Jern, Westaff, Inc. More about our human resource management solutions to poor customer service here. Profiles International employee screening and coaching tools help you eliminate poor customer service.
When customers are pleased with a product or service they may tell one or two others, but when they are dissatisfied, they are much less restrained. Poor customer service causes negative word-of-mouth that your organization wants to avoid, which is why the people you select to interact with customers is so important. Customer service is not a department; it is an important function of every employee. Profiles International offers a valuable assessment tool to help you identify employees with superior customer service skills, as well as coach existing employees to greater success.
Profiles’ Customer Service Profile was developed to help select employees and job candidates who will be successful in fulfilling the service needs of your customers. Designed to achieve the best possible job fit, this assessment provides critical information you need to know to improve customer service training and increases awareness of the importance for every employee to “handle with care” when dealing with customers.
By utilizing the Customer Service Profile to identify and improve customer service skills, you will energize employees, enhance your organization’s image, impress customers, improve positive word-of-mouth, and increase repeat business. These are powerful mechanisms for growth and success.
"We recently used the Customer Service Profile as a training tool to help our existing staff better understand their strengths and weaknesses. I found the Survey most helpful in identifying areas where members excel, and in areas where they need additional training."
Dwight Crain has become a significant resource for employees managing our Profiles International, Inc assessment program. Dwight's technical knowledge allows him to effectively answer the many questions we ask of him. He is a patient and congenial trainer and his immediate response and excellent follow-up to our calls and requests for assistance identify his strong commitment to customer service.
Profiles Customer Service Profile Profiles Customer Service Profile measures six basic characteristics and two proficiencies that are critical to delivering excellent customer service. It is a tool to ensure everyone in your company is on the customer service team. Technical Specs: Solves these challenges: Inappropriate messaging about your business, Customer dissatisfaction, Legal liability issues and High employee turnover Used For: Placement, Promotion fit, Succession planning, Coaching and Self improvement Measures: Six behavioral characteristics (trust, tact, empathy, conformity, focus, flexibility); two basic proficiencies (vocabulary, numerical); company’s service perspective (the degree of alignment between an individual’s perspective on providing customer service and that expressed by the company). Time to Take: 20 - 30 minutes Administration: Online or Pencil / Paper Report Types: Four Reports – Placement, Individual, Coaching and Company Perspective Comparison Results Turnaround: Immediate More about Profiles Customer Service Profile here.
Profiles Workforce Compatibility Profiles Workforce Compatibility™ is a powerful tool which measures critical workplace compatibility information between a Manager (executive, director, supervisor, team leader) and their employees. Having a greater understanding of the dynamics of the relationship helps the Manager and Direct Report appreciate where their perspectives are similar and where they differ, resulting in a more productive and positive working relationship. Technical Specs: Solves these challenges: Low Productivity, Low Employee Morale, Employee/Manager Conflict, Employee/Manager Communication Problems, Difficult Employee Dynamics Used For: Increasing productivity, Identifying and closing compatibility gaps between Manager and employee, Improving communications between Manager and employee, Raising the level of engagement, Reducing employee turnover Measures: Self-assurance, Self-reliance, Conformity, Optimism, Decisiveness, Objectivity, Approach to Learning Time to Take: 35 minutes Administration: Online or Pencil / Paper Report Types: 2 Different Reports Results Turnaround: Immediately More about the Profiles Workforce Compatibility here.
Profiles Workforce Compatibility™ is a powerful tool which measures critical workplace compatibility information between a Manager (executive, director, supervisor, team leader) and their employees. Having a greater understanding of the dynamics of the relationship helps the Manager and Direct Report appreciate where their perspectives are similar and where they differ, resulting in a more productive and positive working relationship.
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